Terms of Service

These Terms of Service (together, the "Agreement") are entered into by Glows.ai ("the Company") and the entity or person agreeing to these terms ("User") and govern User's access to and use of the Services.

By accessing or using the cloud computing services provided by Glows.ai, User agrees to abide by these Terms of Service. If User does not agree with any part of these terms, User may not use our services.

1. Provision of the Services

1.1 The Services

The Company provides AI cloud computing services, including but not limited to [infrastructure as a service (IaaS), platform as a service (PaaS), software as a service (SaaS), and serverless computing] ("the Services"). These services are subject to these Terms of Service.

1.2 Services Use

During the Term, Glows.ai will provide the Services in accordance with the Agreement, and User may use the Services in accordance with the Agreement.

1.3 Accounts

User must have an Account to use the Services and is responsible for the information it provides to create the Account, the security of its passwords for the Account, and for any use of its Account. Glows.ai has no obligation to provide multiple accounts to User.

1.4 Modifications

(a) To the Services. Glows.ai may make commercially reasonable updates to the Services from time to time. Glows.ai will inform User if Glows.ai makes a material change to the Services that has a material impact on User's use of the Services provided that User has subscribed with Glows.ai to be informed about such change.

(b) To the Agreement. Glows.ai may make changes to this Agreement from time to time. Unless otherwise noted by Glows.ai, material changes to the Agreement will become effective 30 days after they are posted or in exigent circumstances, within a reasonable period after being posted; provided, however, that changes applying to new functionality, or are required by applicable law will be effective immediately.

(c) Discontinuation of Services. Glows.ai will notify User at least 3 months before discontinuing any Service (or associated material functionality) unless Glows.ai replaces such discontinued Service or functionality with a materially similar Service or functionality.

1.5 Beta Services

Glows.ai reserves the right to offer features or functionalities that Glows.ai is still testing and evaluating. These features or functionalities will be identified as "Beta Services." Notwithstanding anything to the contrary in this Agreement, the following terms apply to all Beta Services: (a) you may use or decline to use any Beta Services at your own discretion; (b) Beta Services may not be supported and may be changed at any time without notice to you; (c) Beta Services may not be as reliable or available as Services; and (d) Glows.ai will have no liability arising from, or in connection with, the use of Beta Services. You may not use the Beta Services if you are a person barred from receiving the Services under the laws of the United States or other countries, including the country in which you are a resident or from which you use the Services.

1.6 Requirement

You affirm that you are (a) over the age of 13, as the Services and Beta Services are not intended for children under 13 or (b) at least the minimum age of digital consent or the age of majority required by the laws of your country, state or territory, whichever is higher. For more details, please refer to Section 8 hereof.

2. Payment Terms

2.1 Pricing

The pricing structure for the services please see at glows.ai. All fees are quoted and payable in the currency specified at the time of purchase.

2.2 Non-Refundable Payments

By purchasing or subscribing to the Services, User expressly acknowledges and agrees that all payments made to Company are final and non-refundable, except where required by applicable consumer protection laws. User waives any right to chargeback or dispute payments once Services have been provisioned or made available.

2.3 Additional Fees

User may be subject to additional fees for tool which is certain specialized tools or advanced features which may not be included in the standard subscription and may be subject to additional fees. These tools are designed to provide enhanced capabilities for specific applications. Such fees will be disclosed in advance and are likewise non-refundable once incurred.

2.4 Taxes

(a) User is responsible for any applicable taxes, duties, and governmental charges associated with the Services. If Glows.ai is obligated to collect or pay any Taxes, the Taxes will be invoiced to User and User will pay such Taxes to Glows.ai, unless User provides Glows.ai with a timely and valid tax exemption certificate in respect of those Taxes.

(b) User will provide Glows.ai with any applicable tax identification information that Glows.ai may require under applicable law to ensure its compliance with applicable tax regulations and authorities in applicable jurisdictions. User will be liable to pay (or reimburse Glows.ai for) any taxes, interest, penalties, or fines arising out of any mis-declaration by User.

2.5 Compliance with Consumer Protection Laws

Nothing in this Agreement shall limit User's rights under mandatory consumer protection laws applicable in the European Union, California, or other jurisdictions. To the extent required by law, Users residing in such jurisdictions may have limited statutory rights to withdraw from certain transactions or request refunds under specific circumstances, notwithstanding the general non-refundable nature of payments stated above.

3. User Obligations

3.1 Compliance

User will (a) ensure that Users' use of the Services complies with the Agreement, (b) use commercially reasonable efforts to prevent and terminate any unauthorized use of, or access to, the Services, and (c) promptly notify Glows.ai of any unauthorized use of, or access to, the Services, Account, or User's password of which User becomes aware.

3.2 Privacy

User is responsible for any consents and notices required to permit (a) User's use and receipt of the Services and (b) Glows.ai's accessing, storing, and processing of data provided by User (including User Data, if applicable) under the Agreement, (c) If users use any software or services provided by third parties when using Glows.ai services, they are solely responsible for the related responsibilities and obligations. Glows.ai is not responsible for such third-party software or services, and users should ensure compliance with the applicable third-party terms of use.

If User processes the personal data of their end users or other identifiable individuals in the use of the Service, User is responsible for providing legally adequate privacy notices and obtaining necessary consents for the processing of such data. User represent to Glows.ai. that they have provided all necessary privacy notices and obtained all necessary consents. User is responsible for processing such data in accordance with applicable law.

3.3 Restrictions

User will not:

(a) copy, modify, or create a derivative work of the Services; (b) reverse engineer, decompile, translate, disassemble, or otherwise attempt to extract any or all of the source code of, the Services (except to the extent such restriction is expressly prohibited by applicable law); (c) sell, resell, sublicense, transfer, or distribute any or all of the Services; or (d) access or use the Services for any Prohibited activities.

Prohibited activities include:

Malicious Use: Using the AI cloud computing services for activities that are intended to harm, compromise, or disrupt the services, including but not limited to deploying malicious algorithms or code;
Unauthorized Access: Attempting to access, modify, or interfere with data, algorithms, or systems without proper authorization;
Data Tampering: Intentionally altering or manipulating data processed by the AI services in a way that is unauthorized or deceptive;
Hacking Attempts: Engaging in any form of hacking, penetration testing, or other activities that attempt to exploit vulnerabilities in the AI cloud computing infrastructure;
Illegal Content: Uploading, storing, or processing content that violates local, national, or international laws or regulations, including but not limited to content that is obscene, defamatory, or infringing on intellectual property rights;
Reverse Engineering: Attempting to reverse engineer, decompile, or disassemble any part of the AI cloud computing services or associated software;
Abuse of Resources: Engaging in activities that excessively consume resources, leading to degradation of service quality for other users. This includes resource-intensive algorithms that impact overall system performance;
Unauthorized Distribution: Distributing, sharing, or making available any part of the AI cloud computing services, including algorithms, models, or data, without explicit authorization;
Inappropriate Use of AI Models: Using AI models for applications that are ethically or legally questionable, such as deepfakes for malicious purposes or generating content that promotes hate speech;
Denial-of-Service Attacks: Conducting or attempting to conduct denial-of-service attacks against the AI cloud computing infrastructure;
Violations of Privacy: Engaging in activities that violate the privacy rights of individuals, including unauthorized data collection, surveillance, or analysis;
Impersonation: Falsely representing oneself or attempting to impersonate another user or entity;
Unethical Use: Using the AI cloud computing services for activities that are generally considered unethical or socially irresponsible;
Non-Compliance with Terms: Failure to comply with the terms of service, including any specific guidelines or policies outlined by the AI cloud computing provider;
Other Illegal or Harmful Activities: Engaging in any activity that violates applicable local, national, or international law or that undermines recognized environmental, social, or governance (ESG) standards, including but not limited to financial fraud, money laundering, terrorist financing, human or drug trafficking, forced labor, human-rights abuses, violations of environmental-protection regulations, or other actions that cause significant harm to people, communities, or the planet.

4. Suspension

4.1 Suspension

Glows.ai may immediately suspend all or part of User's use of the Services if (a) Glows.ai reasonably believes suspension is needed to protect the Services, Glows.ai's infrastructure supporting the Services, or any other User of the Services; (b) there is suspected unauthorized third-party access to the Services; (c) Glows.ai reasonably believes that immediate suspension is required to comply with any applicable law; or (d) User is in breach of Section 3.3 (Restrictions) or the Service Specific Terms. Glows.ai will lift any such suspension when the circumstances giving rise to the suspension have been resolved. At User's request, Glows.ai will, unless prohibited by applicable law, notify User of the basis for the suspension as soon as is reasonably possible.

5. Intellectual Property Rights; Protection of User Data; Feedback

5.1 Intellectual Property Rights

Except as expressly stated in this Agreement, this Agreement does not grant either party any rights, implied or otherwise, to the other's content or any of the other's intellectual property. As between the parties, User retains all Intellectual Property Rights in User Data and User Applications, and Glows.ai retains all Intellectual Property Rights in the Services and Software.

5.2 Use of User Data

Glows.ai's privacy policy governs the collection, use, and disclosure of User's personal information and data. By using the Services, User consents to the terms of Glows.ai's privacy policy.

5.3 Protection of User Data

Glows.ai has implemented and will maintain technical, organizational, and physical measures to protect User Data. However, Users are responsible for maintaining the security of their accounts. Glows.ai is committed to using commercially reasonable technical and organizational security measures to protect user data from unauthorized access, use or processing. Glows.ai does not actively access or use User Content except as required by law.

5.4 Automated Decision-Making

Where Services involve automated processing or algorithmic decision-making (including profiling) that may significantly affect Users, Glows.ai will provide meaningful information about the logic involved and the significance and consequences of such processing. Users shall have the right to request human intervention, to express their point of view, and to contest the decision.

5.5 User Feedback

At its option, User may provide feedback or suggestions about the Services to Glows.ai ("Feedback"). If User provides Feedback, then Glows.ai and its Affiliates may use that Feedback without restriction and without obligation to User.

"Affiliate" means, with respect to a party, any entity that directly or indirectly controls, is controlled by, or is under common control with such party. For the purposes of this definition, "control" means the ownership of more than 50% of the voting securities or other ownership interest of the entity.

6. Confidential Information

6.1 Obligations

The recipient will only use the disclosing party's Confidential Information to exercise the recipient's rights and fulfill its obligations under the Agreement, and will use reasonable care to protect against the disclosure of the disclosing party's Confidential Information. The recipient may disclose Confidential Information only to its Affiliates, employees, agents, or professional advisors ("Delegates") who need to know it and who have agreed in writing (or in the case of professional advisors are otherwise bound) to keep it confidential. The recipient will ensure that its Delegates use the received Confidential Information only to exercise rights and fulfill obligations under this Agreement.

6.2 Required Disclosure

Notwithstanding any provision to the contrary in this Agreement, the recipient or its Affiliate may also disclose Confidential Information to the extent required by applicable Legal Process; provided that the recipient or its Affiliate uses commercially reasonable efforts to (a) promptly notify the other party before any such disclosure of its Confidential Information, and (b) comply with the other party's reasonable requests regarding its efforts to oppose the disclosure. Notwithstanding the foregoing, subsections (a) and (b) above will not apply if the recipient determines that complying with (a) and (b) could

result in a violation of Legal Process;
obstruct a governmental investigation; or
lead to death or serious physical harm to an individual.

7. Term and Termination

7.1 Agreement Term

The term of this Agreement (the "Term") will begin on the date you express consent to the Agreement (the "Effective Date") and continue until the Agreement is terminated as stated in this Section 7 (Term and Termination).

7.2 Termination for Breach

To the extent permitted by applicable law, either party may terminate this Agreement immediately on written notice if (a) the other party is in material breach of the Agreement and fails to cure that breach within 30 days after receipt of written notice of the breach or (b) the other party ceases its business operations or becomes subject to insolvency proceedings and the proceedings are not dismissed within 90 days.

7.3 Termination for Convenience

User may stop using the Services at any time. Upon termination, User must cease use of the applicable Services. Glows.ai may terminate this Agreement at any time with 30 days' prior written notice to User, provided that such termination shall not affect User's statutory rights as a consumer, including any right to a refund for services paid for but not received, where required by applicable law.

7.4 Termination Due to Applicable Law; Violation of Laws

Glows.ai may terminate this Agreement immediately on written notice if Glows.ai reasonably believes that (a) continued provision of any Service used by User would violate applicable law(s) or (b) User has violated or caused Glows.ai to violate any Anti-Bribery Laws or Export Control Laws.

7.5 Effect of Termination

If the Agreement is terminated, then (a) all rights and access to the Services will terminate (including access to User Data, if applicable), unless otherwise described in this Agreement, and (b) all Fees owed by User to Glows.ai are immediately due upon User's receipt of the final electronic bill or as stated in the final invoice. (c) Upon termination of the Agreement, Users will have 15 days to retrieve their data stored on Glows.ai, unless applicable law or governmental order requires otherwise or prohibits such access, in which case Glows.ai may restrict or deny retrieval to the extent necessary to comply with such law or order. Glows.ai reserves the right to delete User data thereafter without liability.

8. Age Requirement / Children's Privacy

Our Services are not intended for users under 13, or for anyone who has not reached the minimum age of digital consent or the age of majority required by the laws of their country, state or territory, whichever is higher, unless verified parental consent is obtained. We do not knowingly collect User personal data, who are under the age of 16, without verified parental consent. Please contact us at hi@glows.ai to provide consent.

9. Representations and Warranties

Each party represents and warrants that (a) it has full power and authority to enter into the Agreement, and (b) it will comply with all laws applicable to its provision, receipt, or use of the Services, as applicable.

10. Disclaimer

Except as expressly provided for in the Agreement, Glows.ai does not make and expressly disclaims to the fullest extent permitted by applicable law (a) any warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular use, title, noninfringement, or error-free or uninterrupted use of the Services or Software and (b) any representations about content or information accessible through the Services.

11. Limitation of Liability

11.1 Limitation on Indirect Liability

To the extent permitted by applicable law and subject to Section 11.3 (Unlimited Liabilities), neither party will have any Liability arising out of or relating to the Agreement for any (a) indirect, consequential, special, incidental, or punitive damages or (b) lost revenues, profits, savings, or goodwill.

11.2 Limitation on Amount of Liability

Each party's total aggregate Liability for damages arising out of or relating to the Agreement is limited to the fees User paid during the 12 month period before the event giving rise to Liability, except Glows.ai's total aggregate Liability for damages arising out of or related to Services or Software provided free of charge is limited to $100.

11.3 Unlimited Liabilities

Nothing in the Agreement excludes or limits either party's Liability for:

(a) its fraud or fraudulent misrepresentation; (b) its obligations under Section 12 (Indemnification); (c) its infringement of the other party's Intellectual Property Rights; (d) its payment obligations under the Agreement; or (e) matters for which liability cannot be excluded or limited under applicable law; or (f) any other liability which cannot lawfully be excluded or limited, or which the parties have expressly agreed in writing shall remain unlimited.

12. Indemnification

12.1 Company Indemnification Obligations

Glows.ai will defend User using the Services under User's Account and indemnify them against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from an allegation that any Service or any Glows.ai Brand Feature, in each case used in accordance with the Agreement, infringes the third party's Intellectual Property Rights.

12.2 User Indemnification Obligations

User will defend Glows.ai and its Affiliates providing the Services and indemnify them against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from (a) any User Application, Project, User Data, or User Brand Features; or (b) User's or an End User's use of the Services in breach of the AUP or Section 3.3 (Restrictions).

12.3 Exclusions

Sections 12.1 (Company Indemnification Obligations) and 12.2 (User Indemnification Obligations) will not apply to the extent the underlying allegation arises from (a) the indemnified party's breach of the Agreement, (b) a combination of the indemnifying party's technology or Brand Features with materials not provided by the indemnifying party under the Agreement, unless the combination is required by the Agreement, and (c) in the case of Glows.ai or any of its Affiliates as the indemnifying party, any Services provided to User free of charge.

12.4 Conditions

Sections 12.1 (Company Indemnification Obligations) and 12.2 (User Indemnification Obligations) are conditioned on the following:

(a) Any indemnified party must promptly notify the indemnifying party in writing of any allegation(s) that preceded the Third-Party Legal Proceeding and cooperate reasonably with the indemnifying party to resolve the allegation(s) and Third-Party Legal Proceeding. If breach of this Section 12.4(a) prejudices the defense of the Third-Party Legal Proceeding, the indemnifying party's obligations under Section 12.1 (Company Indemnification Obligations) or 12.2 (User Indemnification Obligations) (as applicable) will be reduced in proportion to the prejudice.

(b) Any indemnified party must tender sole control of the indemnified portion of the Third-Party Legal Proceeding to the indemnifying party, subject to the following:

the indemnified party may appoint its own non-controlling counsel, at its own expense; and
any settlement requiring the indemnified party to admit liability, pay money, or take (or refrain from taking) any action, will require the indemnified party's prior written consent, not to be unreasonably withheld, conditioned, or delayed.

12.5 Remedies

(a) If Glows.ai reasonably believes the Services might infringe a third party's Intellectual Property Rights, then Glows.ai may, at its sole option and expense

procure the right for User to continue using the Services;
modify the Services to make them non-infringing without materially reducing their functionality; or
replace the Services with a non-infringing, functionally equivalent alternative.

(b) If Glows.ai does not believe the remedies in Section 12.5(a) are commercially reasonable, after providing User with written notice and a reasonable opportunity to remedy the issue, it may suspend or terminate User's use of the impacted Services.

12.6 Sole Rights and Obligations

Without affecting either party's termination rights and to the extent permitted by applicable law, this Section 12 (Indemnification) states the parties' sole and exclusive remedy under this Agreement for any third-party allegations of Intellectual Property Rights infringement covered by this Section 12 (Indemnification). Glows.ai will not be liable if user-provided data or applications infringe the intellectual property rights of third parties. Users shall be solely liable for any claims or losses resulting from the infringement of third party's intellectual property rights.

13. Miscellaneous

13.1 Notices

Under the Agreement, notices to User must be sent to the Notification Email Address and notices to Glows.ai must be sent to hi@glows.ai. Notice will be treated as received when the email is sent. User is responsible for keeping its Notification Email Address current throughout the Term.

13.2 Emails

The parties may use emails to satisfy written approval and consent requirements under the Agreement.

13.3 Assignment

Neither party may assign any part of this Agreement without the written consent of the other, except to an Affiliate where (a) the assignee has agreed in writing to be bound by the terms of this Agreement, and (b) the assigning party has notified the other party of the assignment. Any other attempt to assign is void.

13.4 Change of Control

If a party experiences a change of control other than as part of an internal restructuring or reorganization (including but not limited to a stock purchase or sale, merger, or other form of corporate transaction), that party will give written notice to the other party within a reasonable period of time prior to, or if prior notice is not practicable, promptly after, the change of control.

13.5 Force Majeure

Neither party will be liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, terrorism, riots, or war.

13.6 Subcontracting

Glows.ai may subcontract obligations under the Agreement but will remain liable to User for any subcontracted obligations.

13.7 No Agency

This Agreement does not create any agency, partnership, or joint venture between the parties.

13.8 No Waiver

Neither party will be treated as having waived any rights by not exercising (or delaying the exercise of) any rights under this Agreement.

13.9 Severability

If any part of this Agreement is invalid, illegal, or unenforceable, the rest of the Agreement will remain in effect.

13.10 No Third-Party Beneficiaries

This Agreement does not confer any benefits on any third party unless it expressly states that it does.

13.11 Equitable Relief

Nothing in this Agreement will limit either party's ability to seek equitable relief.

13.12 Governing Law

All claims arising out of or relating to the Agreement will be governed by laws of the Republic of China, without prejudice to mandatory consumer protection laws of the User's country of residence.

13.13 Dispute Resolution

Any dispute, controversy, or claim arising out of or in connection with this Agreement, including its formation, validity, interpretation, performance, breach, termination or nullification, shall first be resolved through good-faith negotiation. If such negotiation fails, the dispute shall be submitted to arbitration administered by the Chinese Arbitration Association, Taipei (CAA) in accordance with its Arbitration Rules in force at the time of submission. The language of arbitration shall be Chinese. The seat of arbitration shall be Taipei, Taiwan. The arbitral award shall be final and binding upon both Parties.

13.14 Entire Agreement

This Agreement sets out all terms agreed between the parties and supersedes all other agreements between the parties relating to its subject matter. In entering into this Agreement, neither party has relied on, and neither party will have any right or remedy based on, any statement, representation, or warranty (whether made negligently or innocently), except those expressly stated in this Agreement. The URL Terms are incorporated by reference into the Agreement. After the Effective Date, Glows.ai may provide an updated URL in place of any URL in this Agreement.

13.15 Conflicting Terms

If there is a conflict between the documents that make up this Agreement, the documents will control in the following order (of decreasing precedence): the Cloud Data Processing Addendum, the remainder of the Agreement (excluding the URL Terms), and the URL Terms (excluding the Cloud Data Processing Addendum).

13.16 Headers

Headings and captions used in the Agreement are for reference purposes only and will not have any effect on the interpretation of the Agreement.

13.17 Conflicting Languages

If this Agreement is translated into any language other than English, and there is a discrepancy between the English text and the translated text, the English text will govern unless expressly stated otherwise in the translation.

Privacy Policy

Glows.ai adopts this Privacy Policy in regards to the use of our AI cloud services. If you have questions about a specific Glows.ai product or service, please refer to the privacy policy for the applicable product or service.

Thank you for visiting Glows.ai!

We respect your privacy and appreciate your trust and confidence in us.

This privacy policy ("Privacy Policy") explains how we collect and use your personal information in relation to our websites, applications, products, services, events, and experiences that reference this Privacy Policy (together, "Glows.ai Offerings"), and sets out your choices and rights in relation to your personal information. Please read this carefully – it is very important for you to understand how we collect and use your information, and how you can manage it.

If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using Glows.ai Offerings. By continuing to use Glows.ai Offerings, you are acknowledging our rules regarding your personal information as described in this Privacy Policy.

This Privacy Policy does not apply to the "content" processed, stored, or hosted by our customers using Glows.ai Offerings in connection with a customer account. See the agreement governing your access to your Glows.ai account for more information about how we handle content and how our customers can control their content through Glows.ai Offerings. This Privacy Policy also does not apply to any products, services, websites, or content that are offered by third parties or have their own privacy notice.

1. What Personal Information We Collect

We collect your personal information in the course of providing Glows.ai Offerings to you. Here are the types of information we gather:

Information You Give Us

You provide information to us when you:

search for, subscribe to, or purchase Glows.ai Offerings;
create or administer your Glows.ai account(s);
configure your settings for, provide data access permissions for, or otherwise interact with Glows.ai Offerings;
register for or attend an Glows.ai event;
offer your content, products, or services on or through Glows.ai Offerings;
communicate with us by phone, email, or otherwise;
complete a questionnaire, a support ticket, or other information request forms; and
post on Glows.ai websites or participate in community features.

Depending on your use of Glows.ai Offerings, you might supply us with such information as:

your name, email address, physical address, phone number, and other similar contact information;
payment information, including credit card and bank account information;
information about your location;
information about your organization and your contacts, such as colleagues or people within your organization;
usernames, aliases, roles, and other authentication and security credential information;
content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us;
information regarding identity, including government-issued identification information;
corporate and financial information; and
VAT numbers and other tax identifiers.

Automatic Information

We collect information automatically when you:

visit, interact with, or use Glows.ai Offerings (including when you use your computer or other device to interact with Glows.ai Offerings);
download content from us;
open emails or click on links in emails from us; and
interact or communicate with us (such as when you attend a Glows.ai event or when you request customer support).

Examples of the information we automatically collect include:

network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider;
computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting;
the location of your device or computer;
content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads;
Glows.ai Offerings metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs;
the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and Glows.ai Offerings, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);
email addresses and phone numbers used to contact us; and
identifiers and information contained in cookies (see our Cookie Policy).

Information from Other Sources

Examples of information we receive from other sources include:

marketing, sales generation, and recruitment information, including your name, email address, physical address, phone number, and other similar contact information; and
information about you from our business and commercial partners and our service providers (like identity, sanctions and fraud checking services).

2. How We Use Your Personal Information

We use your personal information to operate, provide, and improve Glows.ai Offerings. Our purposes for using personal information include:

Provide Glows.ai Offerings: We use your personal information to provide and deliver Glows Offerings and process transactions related to Glows Offerings, including registrations, subscriptions, purchases, and payments.
Communicate with You: We use your personal information to communicate with you in relation to Glows.ai Offerings via different channels (for example, by phone, email, chat) and to respond to your requests.
Measure, Support, and Improve Glows.ai Offerings: We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop Glows Offerings.
Fraud and Abuse Prevention: We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Glows.ai, and others.
Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information.
Purposes for Which We Seek Your Consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.

When you use our services, your personal data will be collected and processed directly in United States. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by applicable data protection laws.

We employ industry-standard security measures to protect customer data from unauthorized access, disclosure, alteration, and destruction. Customer data is transmitted and stored using encryption protocols to ensure its confidentiality.

We will follow legal provisions and regulations strictly, and will take strict and secure protective measures to safeguard your rights in accordance with this Privacy Policy.

Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share personal information only as described below:

Companies within our corporate group who process your personal information in order to respond to your enquiries. All related group companies may only use your personal information in accordance with this Privacy Policy.
Third-Party Service Providers. We employ other companies and individuals to perform functions on our behalf. Examples include: sending communications, processing payments, assessing compliance risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information in accordance with this Privacy Policy and as permitted by applicable data protection law.
Regulators, judicial authorities and law enforcement agencies, and other third parties for safety, security, or compliance with the law. There are circumstances in which we are legally required to disclose information about you to authorities, such as to comply with a legal obligation or processes, enforce our terms, address issues relating to security or fraud, or protect our customers. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. Where permitted, we will notify you of such disclosure.

We may seek your consent to disclose information in response to a governmental entity's request when that governmental entity has not provided the required subpoena, court order, or search warrant.
Protection of Us and Others. We may also disclose your information to:
- enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
- detect, prevent or otherwise address security, fraud or technical issues; or
- protect the rights, property or safety of us, our customers, a third party or the public as required or permitted by law (exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction).
A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organize any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any new owner or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any new owner or other third party involved in such sale or transfer.

4. The Security of Your Personal Information

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, although we have implemented and maintained reasonable measures to protect your personal information, the transmission of information via the internet is not completely secure. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.

5. Data Retention

We keep your personal information to enable your continued use of Glows.ai Offerings, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law. For information you provide to us when submitting the enquiry form or contacting us using the details specified in this Privacy Policy: until your enquiry is resolved, and then erased within 183 days of such resolution, unless you agree to have this data retained and receive more information in the future.

6. Your Rights

You have rights and choices when it comes to your information. Some of these rights apply generally, while others will only apply in certain circumstances. Depending on the scenario, these rights may be subject to some limitations. We will be responsible for responding to your request within the relevant periods provided by law.

Access your information. You can ask us, free of charge, to confirm what information we process about you, to provide certain information about the processing, and for a copy of your information.
Delete your information. You can delete or ask us to delete your information.
Rectify your information. You can change or ask us to change or correct your information where that information is not accurate.

In addition to these rights, you can control privacy settings for your account.

Please note that Glows.ai does not engage in any personalized advertising. Any emails sent are in response to enquiries submitted by you and are service messages only.

7. Children Personal Information

We do not knowingly collect personal information from children. We don't provide Glows.ai Offerings for purchase by children. If you're under 18, you may use Glows.ai Offerings only with the involvement of a parent or guardian.

If you believe that we have personal information of a customer who is below the age of 13, or if you are the parent or guardian of a customer under 18 and wish to withdraw consent, please contact us at hi@glows.ai and we will delete such information.

8. Contact Us

Questions, comments and requests regarding this Privacy Policy are welcome. If you have any questions, complaints, or suggestions about this Privacy Policy or data protection-related matters, please contact us at hi@glows.ai.

You can also contact us at the following postal addresses: No. 2, Ln. 27, Sec. 2, Zhongshan N. Rd., Zhongshan Dist., Taipei City 104004, Taiwan (R.O.C.)

You can also lodge a complaint with your local supervisory authority.

9. Changes

We may amend or update this Privacy Policy from time to time. If we make any material changes to this Privacy Policy we will notify you by email or by displaying a prominent notice on our website before the changes take effect. The updated Privacy Policy will also be posted here, with the "Last Updated" date clearly indicated at the top of the page. We encourage you to review the Privacy Policy periodically to stay informed about how we protect your information.

10. Additional Information for Certain Jurisdictions

Some jurisdiction-specific laws contain additional terms, which are set out in this section. If you are a customer to which the laws of the jurisdictions set out below apply, the terms set out below apply to you in addition to the terms set out above and, in the event of a conflict, the terms set out below prevail.

European Economic Area, UK and Switzerland

Controller of Personal Information. Glows.ai Ltd., registered at No. 2, Ln. 27, Sec. 2, Zhongshan N. Rd., Zhongshan Dist., Taipei City 104004, Taiwan (R.O.C.), is the data controller of personal information collected or processed through the Glows Offering.

Processing. We process your personal information on one or more of the following legal bases:

as necessary to enter into a contract with you or a legal entity you represent, to perform our contractual obligations, to provide Glows.ai Offerings, to respond to requests from you, or to provide customer support;
where we have a legitimate interest, as described in this Privacy Policy (see How We Use Your Personal Information above) to measure, support, and improve Glows.ai Offerings and ensure the safety;
as necessary to comply with relevant law and legal obligations, including to respond to lawful requests and orders; or
with your consent.

Cross-border Data Transfers. To support our operations, we share "What Personal Information We Collect" with affiliates, service providers, partners and other third party entities, as described in "How We Store and Share Your Personal Information". These third parties can be located outside your country of residence (e.g., Taiwan).

These entities commit to processing information in compliance with applicable privacy laws and to implementing appropriate security measures to protect your information.

When we transfer your information outside of the EEA, the UK, or Switzerland, we ensure it benefits from an adequate level of data protection by relying on Standard Contractual Clauses.

For a copy of these standard contractual clauses, please contact us via the details provided in the "Contact Us" section above.

Information We Retain After Your Account is Closed. After account closure, we may need to keep certain information for an additional period of time for legal and legitimate business purposes. For example, we may retain personal information such as your contact information (for example, name, email address, physical address) and any invoices that Glows.ai has sent to you (for example, record of purchases, applicable discounts, and tax information) for tax and accounting purposes. If applicable, Glows.ai may also retain records of communications with you, as well as relevant logs (for example, a log of your account closure) for dispute resolution purposes. We may further keep records for preventing fraud and ensuring security, for example in case of misuse of our services or violation of our terms.

Your Rights. Subject to applicable law, in addition to the rights set out above, you also have the right to:

request deletion of personal information that is no longer necessary for the purposes underlying the processing, processed based on withdrawn consent, or processed in non-compliance with applicable legal requirements;
request us to restrict the processing of personal information where the processing is inappropriate;
object to the processing of personal information; and
request portability of personal information that you have provided to us (which does not include information derived from the collected information), where the processing of such personal information is based on consent or a contract with you and is carried out by automated means.

When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time, and we will stop any further processing of your data for that purpose.

United States

These additional disclosures are required by certain state privacy laws to the extent they apply to your use of Glows.ai Offerings. Information about our customers is an important part of our business and we are not in the business of selling our customers' personal information to others.

No Sales or Shares for Cross-Context Behavioral Advertising. We do not and have not sold or shared personal information about you for monetary or cross-context behavioral advertising purposes as defined by the California Consumer Privacy Act. We only disclose personal information to service providers and business partners as necessary to operate our services, in accordance with this Privacy Policy and applicable data protection laws.

Sensitive Personal Information Disclosure. While some of the information that we collect and use may constitute sensitive personal information, we only process such information in order to provide the Glows.ai Offerings and within other exemptions under applicable law. For example, we may process your financial information in order to provide you the services you request from us.

Non-Discrimination Statement. We will not discriminate against any consumer for exercising their rights under the California Privacy Rights Act.

Profiling Disclosure. We do not engage in profiling of consumers in furtherance of automated decisions that produce legal or similarly significant effects, as those terms are defined under the Colorado Privacy Act or the Oregon Privacy Act.