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【glows.ai】 adopts this Privacy Policy in regards to the use of our AI cloud services,. If you have questions about a specific Glows product or service, please refer to the privacy policy for the applicable product or service.

Thank you for visiting the 【glows.ai】! We respect your privacy and appreciate your trust and confidence in us.

This privacy policy (“Privacy Policy”) explains the when, how and why when it comes to processing of your personal information on the 【glows.ai】website and its sub-domains for information introductions, and sets out your choices and rights in relation to that information. Please read this carefully – it is very important for you to understand how we collect and use your information, and how you can manage it.

If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using the AI cloud services. By continuing to use the AI cloud services，you are acknowledging our rules regarding your personal information as described in this Privacy Policy.

1. The Types of Personal Information We Use

This section describes the different types of personal information we collect from you and how we collect it. The following is a high-level summary of the types of personal information we use:

personal information:

1. Information about the products and services you have with us including technical information about your devices such as your hardware model, operating system version, the serial number of your devices, the settings on your devices, our network performance and how you use our networks.

2. Information about how you use our products and services such as:

Your network usage (e.g. the time and duration of your communications as well as information about the operation of the equipment, services, and applications you use on our networks)

Your location or the location of your devices when you are using our products and services

Information on the performance of your device on our network and similar data, or user activity on portals that we provide to you

Cookie

We use Cookies (“Cookies”) to enhance your experience using the AI cloud services. Cookies and similar tracking technologies may be employed for enhancing user experience and analytics. Users can manage cookie preferences through browser settings.

Children

Children must not use the AI cloud services for any purpose, except where their parent or guardian has provided consent.

By children, we mean users under the age of 12 years old.

We do not knowingly collect personal information from children for any purpose. If you believe that we have personal information of a child without parental/guardian consent, or if you are the parent or guardian of the user and wish to withdraw consent, please contact us at csung@glows.ai and we will delete such information.

2. How we collect your personal information

There are three ways that we collect your personal information:

（1）You give it to us when you or your representative submits an order form or interacts with us or one of our trusted partners. This might happen when you are setting up an account with us, using our products and services, filling out a form, or contacting us with a problem or query.

（2）We collect it when you use our networks, products and services including our call centres and online services.

（3）We obtain it from other sources such as regulators, business and marketing lead generation providers, industry associations, event providers and publicly available information sources. This could include public posts on social networking sites that you may use to interact with us. We may also collect information about you from our business and commercial partners and our service providers (like identity, sanctions and fraud checking services).

We understand that you might not want to provide us particular personal information. If so, that may mean we are not able to provide you with the products or services you need.

3. How We Store and Share Your Personal Information

We employ industry-standard security measures to protect user data from unauthorized access, disclosure, alteration, and destruction.

User data is transmitted and stored using encryption protocols to ensure its confidentiality.

We will follow legal provisions and regulations strictly, and will take strict and secure protective measures to safeguard your rights in accordance with this Privacy Policy.

Only where reasonably necessary will we share your personal information. Situations where this occur are:

  • Companies within our corporate group who process your personal information in order to respond to your enquiries. All related group companies may only use your personal information in accordance with this Privacy Policy.
  • Regulators, judicial authorities and law enforcement agencies, and other third parties for safety, security, or compliance with the law. There are circumstances in which we are legally required to disclose information about you to authorities, such as to comply with a legal obligation or processes, enforce our terms, address issues relating to security or fraud, or protect our users. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. We may seek your consent to disclose information in response to a governmental entity’s request when that governmental entity has not provided the required subpoena, court order, or search warrant. We may also disclose your information to:
    • enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
    • detect, prevent or otherwise address security, fraud or technical issues; or
    • protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
  • A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organise any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any new owner or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any new owner or other third party involved in such sale or transfer.

4. The Security of Your Personal Information

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, although we have implemented and maintained reasonable measures to protect your personal information, the transmission of information via the internet is not completely secure. In the event of a security incident such as a personal data breach, we will initiate an emergency plan to prevent the magnification of the security incident, and will notify you via push notifications, announcements, etc.

5. Data Retention

We do not keep your data for longer than is necessary unless we are required to do so under law. We will retain your information as follows:

  • Information you provide to us when submitting the enquiry form or contacting us using the details specified in this Privacy Policy: until your enquiry is resolved, and then erased within one hundred and 【 】days of such resolution, unless you agree to have this data retained and receive more information in the future.
  • If we are required to retain your information beyond the retention periods set out above, for example to comply with applicable laws, we will store it separately from other types of personal information.

6. Your Rights

You have legal rights in relation to the personal information we hold about you (to the extent permitted under applicable laws and regulations). You may request access or corrections to the data we process about you.

To exercise any of your rights, please contact us at csung@glows.ai.

Please note that the AI cloud services does not engage in any personalised advertising. Any emails sent are in response to enquiries submitted by you and are service messages only.

7. Contact & Complaints

Questions, comments and requests regarding this Privacy Policy are welcome. We have set up a personal data protection team and assigned a designated personal data protection officer. If you have any questions, complaints, or suggestions about this Privacy Policy or data protection-related matters, please contact us at csung@glows.ai for purposes of compliance with the applicable privacy law.

In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at csung@glows.ai and we will endeavour to deal with your request as soon as possible.

8. Changes

If we make any changes to this Privacy Policy we will post the updated Privacy Policy here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy.