Privacy Policy

Glows.ai adopts this Privacy Policy in regards to the use of our AI cloud services. If you have questions about a specific Glows.ai product or service, please refer to the privacy policy for the applicable product or service.

Thank you for visiting Glows.ai!

We respect your privacy and appreciate your trust and confidence in us.

This privacy policy ("Privacy Policy") explains how we collect and use your personal information in relation to our websites, applications, products, services, events, and experiences that reference this Privacy Policy (together, "Glows.ai Offerings"), and sets out your choices and rights in relation to your personal information. Please read this carefully – it is very important for you to understand how we collect and use your information, and how you can manage it.

If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using Glows.ai Offerings. By continuing to use Glows.ai Offerings, you are acknowledging our rules regarding your personal information as described in this Privacy Policy.

This Privacy Policy does not apply to the "content" processed, stored, or hosted by our customers using Glows.ai Offerings in connection with a customer account. See the agreement governing your access to your Glows.ai account for more information about how we handle content and how our customers can control their content through Glows.ai Offerings. This Privacy Policy also does not apply to any products, services, websites, or content that are offered by third parties or have their own privacy notice.

1. What Personal Information We Collect

We collect your personal information in the course of providing Glows.ai Offerings to you. Here are the types of information we gather:

Information You Give Us

You provide information to us when you:

search for, subscribe to, or purchase Glows.ai Offerings;
create or administer your Glows.ai account(s);
configure your settings for, provide data access permissions for, or otherwise interact with Glows.ai Offerings;
register for or attend an Glows.ai event;
offer your content, products, or services on or through Glows.ai Offerings;
communicate with us by phone, email, or otherwise;
complete a questionnaire, a support ticket, or other information request forms; and
post on Glows.ai websites or participate in community features.

Depending on your use of Glows.ai Offerings, you might supply us with such information as:

your name, email address, physical address, phone number, and other similar contact information;
payment information, including credit card and bank account information;
information about your location;
information about your organization and your contacts, such as colleagues or people within your organization;
usernames, aliases, roles, and other authentication and security credential information;
content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us;
information regarding identity, including government-issued identification information;
corporate and financial information; and
VAT numbers and other tax identifiers.

Automatic Information

We collect information automatically when you:

visit, interact with, or use Glows.ai Offerings (including when you use your computer or other device to interact with Glows.ai Offerings);
download content from us;
open emails or click on links in emails from us; and
interact or communicate with us (such as when you attend a Glows.ai event or when you request customer support).

Examples of the information we automatically collect include:

network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider;
computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting;
the location of your device or computer;
content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads;
Glows.ai Offerings metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs;
the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and Glows.ai Offerings, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);
email addresses and phone numbers used to contact us; and
identifiers and information contained in cookies (see our Cookie Policy).

Information from Other Sources

Examples of information we receive from other sources include:

marketing, sales generation, and recruitment information, including your name, email address, physical address, phone number, and other similar contact information; and
information about you from our business and commercial partners and our service providers (like identity, sanctions and fraud checking services).

2. How We Use Your Personal Information

We use your personal information to operate, provide, and improve Glows.ai Offerings. Our purposes for using personal information include:

Provide Glows.ai Offerings: We use your personal information to provide and deliver Glows Offerings and process transactions related to Glows Offerings, including registrations, subscriptions, purchases, and payments.
Communicate with You: We use your personal information to communicate with you in relation to Glows.ai Offerings via different channels (for example, by phone, email, chat) and to respond to your requests.
Measure, Support, and Improve Glows.ai Offerings: We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop Glows Offerings.
Fraud and Abuse Prevention: We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Glows.ai, and others.
Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information.
Purposes for Which We Seek Your Consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.

When you use our services, your personal data will be collected and processed directly in United States. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by applicable data protection laws.

We employ industry-standard security measures to protect customer data from unauthorized access, disclosure, alteration, and destruction. Customer data is transmitted and stored using encryption protocols to ensure its confidentiality.

We will follow legal provisions and regulations strictly, and will take strict and secure protective measures to safeguard your rights in accordance with this Privacy Policy.

Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share personal information only as described below:

Companies within our corporate group who process your personal information in order to respond to your enquiries. All related group companies may only use your personal information in accordance with this Privacy Policy.
Third-Party Service Providers. We employ other companies and individuals to perform functions on our behalf. Examples include: sending communications, processing payments, assessing compliance risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information in accordance with this Privacy Policy and as permitted by applicable data protection law.
Regulators, judicial authorities and law enforcement agencies, and other third parties for safety, security, or compliance with the law. There are circumstances in which we are legally required to disclose information about you to authorities, such as to comply with a legal obligation or processes, enforce our terms, address issues relating to security or fraud, or protect our customers. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. Where permitted, we will notify you of such disclosure.

We may seek your consent to disclose information in response to a governmental entity's request when that governmental entity has not provided the required subpoena, court order, or search warrant.
Protection of Us and Others. We may also disclose your information to:
- enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
- detect, prevent or otherwise address security, fraud or technical issues; or
- protect the rights, property or safety of us, our customers, a third party or the public as required or permitted by law (exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction).
A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organize any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any new owner or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any new owner or other third party involved in such sale or transfer.

4. The Security of Your Personal Information

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, although we have implemented and maintained reasonable measures to protect your personal information, the transmission of information via the internet is not completely secure. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.

5. Data Retention

We keep your personal information to enable your continued use of Glows.ai Offerings, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law. For information you provide to us when submitting the enquiry form or contacting us using the details specified in this Privacy Policy: until your enquiry is resolved, and then erased within 183 days of such resolution, unless you agree to have this data retained and receive more information in the future.

6. Your Rights

You have rights and choices when it comes to your information. Some of these rights apply generally, while others will only apply in certain circumstances. Depending on the scenario, these rights may be subject to some limitations. We will be responsible for responding to your request within the relevant periods provided by law.

Access your information. You can ask us, free of charge, to confirm what information we process about you, to provide certain information about the processing, and for a copy of your information.
Delete your information. You can delete or ask us to delete your information.
Rectify your information. You can change or ask us to change or correct your information where that information is not accurate.

In addition to these rights, you can control privacy settings for your account.

Please note that Glows.ai does not engage in any personalized advertising. Any emails sent are in response to enquiries submitted by you and are service messages only.

7. Children Personal Information

We do not knowingly collect personal information from children. We don't provide Glows.ai Offerings for purchase by children. If you're under 18, you may use Glows.ai Offerings only with the involvement of a parent or guardian.

If you believe that we have personal information of a customer who is below the age of 13, or if you are the parent or guardian of a customer under 18 and wish to withdraw consent, please contact us at hi@glows.ai and we will delete such information.

8. Contact Us

Questions, comments and requests regarding this Privacy Policy are welcome. If you have any questions, complaints, or suggestions about this Privacy Policy or data protection-related matters, please contact us at hi@glows.ai.

You can also contact us at the following postal addresses: No. 2, Ln. 27, Sec. 2, Zhongshan N. Rd., Zhongshan Dist., Taipei City 104004, Taiwan (R.O.C.)

You can also lodge a complaint with your local supervisory authority.

9. Changes

We may amend or update this Privacy Policy from time to time. If we make any material changes to this Privacy Policy we will notify you by email or by displaying a prominent notice on our website before the changes take effect. The updated Privacy Policy will also be posted here, with the "Last Updated" date clearly indicated at the top of the page. We encourage you to review the Privacy Policy periodically to stay informed about how we protect your information.

10. Additional Information for Certain Jurisdictions

Some jurisdiction-specific laws contain additional terms, which are set out in this section. If you are a customer to which the laws of the jurisdictions set out below apply, the terms set out below apply to you in addition to the terms set out above and, in the event of a conflict, the terms set out below prevail.

European Economic Area, UK and Switzerland

Controller of Personal Information. Glows.ai Ltd., registered at No. 2, Ln. 27, Sec. 2, Zhongshan N. Rd., Zhongshan Dist., Taipei City 104004, Taiwan (R.O.C.), is the data controller of personal information collected or processed through the Glows Offering.

Processing. We process your personal information on one or more of the following legal bases:

as necessary to enter into a contract with you or a legal entity you represent, to perform our contractual obligations, to provide Glows.ai Offerings, to respond to requests from you, or to provide customer support;
where we have a legitimate interest, as described in this Privacy Policy (see How We Use Your Personal Information above) to measure, support, and improve Glows.ai Offerings and ensure the safety;
as necessary to comply with relevant law and legal obligations, including to respond to lawful requests and orders; or
with your consent.

Cross-border Data Transfers. To support our operations, we share "What Personal Information We Collect" with affiliates, service providers, partners and other third party entities, as described in "How We Store and Share Your Personal Information". These third parties can be located outside your country of residence (e.g., Taiwan).

These entities commit to processing information in compliance with applicable privacy laws and to implementing appropriate security measures to protect your information.

When we transfer your information outside of the EEA, the UK, or Switzerland, we ensure it benefits from an adequate level of data protection by relying on Standard Contractual Clauses.

For a copy of these standard contractual clauses, please contact us via the details provided in the "Contact Us" section above.

Information We Retain After Your Account is Closed. After account closure, we may need to keep certain information for an additional period of time for legal and legitimate business purposes. For example, we may retain personal information such as your contact information (for example, name, email address, physical address) and any invoices that Glows.ai has sent to you (for example, record of purchases, applicable discounts, and tax information) for tax and accounting purposes. If applicable, Glows.ai may also retain records of communications with you, as well as relevant logs (for example, a log of your account closure) for dispute resolution purposes. We may further keep records for preventing fraud and ensuring security, for example in case of misuse of our services or violation of our terms.

Your Rights. Subject to applicable law, in addition to the rights set out above, you also have the right to:

request deletion of personal information that is no longer necessary for the purposes underlying the processing, processed based on withdrawn consent, or processed in non-compliance with applicable legal requirements;
request us to restrict the processing of personal information where the processing is inappropriate;
object to the processing of personal information; and
request portability of personal information that you have provided to us (which does not include information derived from the collected information), where the processing of such personal information is based on consent or a contract with you and is carried out by automated means.

When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time, and we will stop any further processing of your data for that purpose.

United States

These additional disclosures are required by certain state privacy laws to the extent they apply to your use of Glows.ai Offerings. Information about our customers is an important part of our business and we are not in the business of selling our customers' personal information to others.

No Sales or Shares for Cross-Context Behavioral Advertising. We do not and have not sold or shared personal information about you for monetary or cross-context behavioral advertising purposes as defined by the California Consumer Privacy Act. We only disclose personal information to service providers and business partners as necessary to operate our services, in accordance with this Privacy Policy and applicable data protection laws.

Sensitive Personal Information Disclosure. While some of the information that we collect and use may constitute sensitive personal information, we only process such information in order to provide the Glows.ai Offerings and within other exemptions under applicable law. For example, we may process your financial information in order to provide you the services you request from us.

Non-Discrimination Statement. We will not discriminate against any consumer for exercising their rights under the California Privacy Rights Act.

Profiling Disclosure. We do not engage in profiling of consumers in furtherance of automated decisions that produce legal or similarly significant effects, as those terms are defined under the Colorado Privacy Act or the Oregon Privacy Act.